It took perhaps 9 tries, and 12 minutes, to register at UPS.com. OK, I admit I am not patient with reading instructions, especially about what constitutes an acceptable ID (because no one wants to use their email address!). But I got the rules down by the third try, which does not explain tries 4-8. Nothing, in fact, explains them. My frustration mounted as I repeatedly chose yet another ID, entered my password (itself a minor skirmish), re-entered my password, accepted terms, and confirmed the address.
In a venting moment, I chose an ID that finally met UPS rules. And here it is, the way you can tell your own registration forms need work (…expletive deleted…):
The ID I….HateU is in use
Try I…hateu2
If you’ve ever wondered why your users choose such nasty IDs, take this post as a hint. Here is the ID I settled on, which I think is much less ambiguous: thisappsucks. Now if I can just recall it when I need it.
On Target 
So true! Why don’t they give you the rules for passwords before you start? Oh, I know why… because that would make it too easy for the customer!
Hi Sue I totally agree with this frustration… other than sticking my thumb in my belly button, which somehow allows one to vent one’s #^* anger! Cheers, Mel
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*Mel Green Design & Illustration*
For Print, Advertising, Multimedia & Web
56 Bennett Street, Brighton, MA 02135
Cell phone: 781 710.3465
*www.melgreendesign.com*
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