The Tragedy of Targeted Marketing and Personalization
OK, not really a tragedy. But a source of tremendous pain for many: targeted marketing, and personalization, are the antithesis of one size fits all. And this means you need an assortment for every bit of content that personalizes your customer experience. Not one walnut, but 7 or 8 or dozens.
Having lots of content alternates, and using them, means you have:
- A content strategy
- A content plan
- Lots of content
- A system for associating specific content with specific experiences
- A method for tracking and improving the results of applying specific content to specific experiences
Not necessarily a tough nut to crack, but far from simple.