Is Your Targeted Marketing Making My Job Easier?

I had the opportunity this weekend to listen as customers encountered a newly personalized customer experience. Each customer was presented with a web page of content entirely selected based on his or her profile. When asked if they valued the News email they received, the answer was no, it is so rarely relevant it’s notContinue reading “Is Your Targeted Marketing Making My Job Easier?”

B2B Personalization: The New Baseline

Personalization in B2B is more complex than in B2C, and potentially even more rewarding. It is more complex because there are more people involved, and the relevant information is broader. The potential rewards are greater than B2C because the relationships tend to last longer and involve more revenue. Relationships are deeper because they are expensiveContinue reading “B2B Personalization: The New Baseline”